We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.
30-Day Satisfaction Guarantee
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is here to help.
If the goods are returned or exchanged due to the seller's reasons, such as sending the wrong goods, quality problems, etc., after confirming with the customer service, the items are not used and meet the requirements. The processing methods are as follows:
Refund amount: 100% of the actual paid amount; return shipping fee: the seller shall bear it.
Return shipping fee: the seller shall bear; re-shipment shipping fee: the seller shall bear.
If you need to return the goods due to the buyer's reasons, such as repentance, inappropriate size and color, etc., after confirming with the customer service, the items are not used and meet the requirements. The processing methods are as follows:
Refund amount: 100% of the actual paid amount; return shipping fee: the buyer shall bear it.
Return shipping fee: buyer bears; re-shipment shipping fee: buyer bears.
Operation guidance for return and exchange
Step 1: Please email our customer service representatives at email@example.com to request the exchange/return.
Step 2: Upon receipt of your exchange/return request, our customer service representative will email you the exchange/return instructions and the exchange/return address.Please follow the instructions to process the exchange/return.We would appreciate it if you could provide us with some photos as return materials.
Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange.
FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is the credit card.
Delays or omissions in refunds
If you have not received the refund, please check your bank account again. Then contact your credit card company, it may take some time before the refund is officially issued. Next, please contact your bank. Refund posting usually takes some processing time. If you have completed all these operations, but still have not received a refund, please contact us at firstname.lastname@example.org.